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ConverseNow Contact for Pricing
ConverseNow is a voice AI for restaurants that handles phone ordering with upselling, multilingual support and analytics. It is sold by consultation; no prices or free plan are published.
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AI Tool Profile
Zendesk
Zendesk is a customer service platform with ticketing, messaging, voice and AI agents that resolve requests. Plans are priced per agent; a 14-day free trial needs no credit card.
Description of Zendesk
Zendesk is a customer service software company with a help desk at its core. Teams use it to receive requests by email, chat, messaging and phone, route them to agents, and measure how support is going. It is sold in seat-based plans, and the vendor also offers products for employee service and contact centers.
The AI features are built around AI Agents, which the vendor says resolve customer issues on their own and learn from each resolution. They are included from the Suite Team plan together with an AI knowledge base and an Action Builder. Higher plans add an admin copilot, App Builder and writing tools, and the top Suite Enterprise plan with Copilot adds triage and auto-assist features. A Copilot add-on for agents is sold separately. The site also describes a Forethought option for adding AI agents to a help desk that is not Zendesk.
On the pricing page, Support Team is $19 per agent per month paid yearly, Suite Team is $55 and Suite Professional is $115, also paid yearly. Suite Enterprise is quoted. The FAQ says some features, including App Builder, Action Builder and Voice, are billed by usage above plan allowances, and the page does not show a per-resolution price for AI Agents. A monthly-billed price is not shown. Early-stage startups can apply for a six-month trial of Suite for up to 50 agents.
The trust center lists ISO 27001 and other ISO certificates, SOC 2 Type II reports on request, HIPAA support through a Business Associate Agreement with an add-on, and data centers in the United States, Europe and Asia Pacific with a choice of region.
Features of Zendesk
- Ticketing and omnichannel routing across email, messaging, live chat and phone, with prebuilt analytics.
- AI Agents, AI knowledge base and Action Builder resolve requests, included from the Suite Team plan.
- Copilot add-on assists agents, and the trust center lists ISO certificates and a choice of data region.
Frequently asked questions
Does Zendesk have a free trial?
Yes. The site offers a 14-day free trial with no credit card required. There is no permanent free plan on the pricing page read.
How much does Zendesk cost?
Support Team is $19 per agent per month paid yearly. Suite Team, which includes AI Agents, is $55 and Suite Professional is $115. Usage-based charges can apply to some features.
Are AI agents included in every plan?
No. AI Agents start with the Suite Team plan. Support Team covers email ticketing and core features without them.
Website: https://www.zendesk.com/
Company: Zendesk, Inc.
Key facts
Seat-based help desk with AI Agents from Suite Team ($55 per agent per month, paid yearly). Support Team from $19 paid yearly; monthly price not shown and some features bill by usage. 14-day trial.
| Pricing model | Paid |
|---|---|
| Free tier | No free plan |
| Starting price | Not verified |
| Data residency | Multiple regions — Trust center says it hosts data in the US, Europe (EEA) and Asia Pacific and customers can choose a region. |
| Compliance (as stated by vendor) | SOC 2 Type II (claimed), ISO 27001 (certified), ISO 42001 (certified), HIPAA (claimed) |
| Integrations | Not verified |
| Public API | Not verified |
| Self-hostable | Not verified |
| Official site | Not verified |
| Can a general AI assistant replace it? | A general chatbot can draft replies but is not a ticketing system. Zendesk adds routing, channels, reporting and AI agents that act on requests. |
| Last verified | 2026-10-10 by editor |
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Update history
- 2026-10-10 · ai alternative note updated (editor)
- 2026-10-10 · editor verdict updated (editor)
- 2026-10-10 · compliance updated (editor)
- 2026-10-10 · data residency note updated (editor)
- 2026-10-10 · data residency updated (editor)
- 2026-10-10 · pricing page url updated (editor)
- 2026-10-10 · free tier updated (editor)
- 2026-10-10 · pricing model updated (editor)
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