Maple

Description of Maple

Maple is a voice AI service for restaurants. It answers the phone around the clock, handles hours and menu questions, transfers calls to staff and, on the higher plan, takes orders directly into the restaurant's point-of-sale system. It can also book, change and cancel reservations. The vendor lists complex orders with modifications, combos and allergy requests, multilingual voice and automatic upselling among its features.

The Voice plan covers phone answering only: hours and FAQ answers, call transfer, call analytics and multilingual voice. It costs $85 a month billed annually or $150 a month on monthly billing. The Pro plan adds phone orders into the POS, reservations, secure payment over the phone, order confirmation texts and onboarding. It costs $220 a month billed annually or $350 on monthly billing. The listed POS systems are Toast, Square, Clover and Shift4 Dine, with reservations on OpenTable.

Maple Enterprise is custom, adds multi-location management, custom integrations and a dedicated success manager, and is for multi-unit groups. The page says there are no per-minute fees and no complicated contracts, and notes that drive-thru and kiosk products are in early access and priced per unit. The site offers a free demo but no free plan. Accuracy and revenue figures on the homepage are the vendor's own claims and were not tested. Restaurants should confirm that their POS is on the supported list, test calls with their own menu and modifiers, and check how extra orders and any overage charges are billed before signing a contract.

Features of Maple

1. Answers calls 24/7, handles hours and menu questions, transfers to staff and offers multilingual voice with call analytics.
2. On Pro, takes phone orders into Toast, Square, Clover or Shift4 Dine and takes payment securely over the phone.
3. Books, modifies and cancels reservations, including on OpenTable, and sends order confirmation texts.

Frequently asked questions

Does Maple have a free plan?

No. The site offers a free demo and talk-to-Maple demo call, but the pricing page lists only paid Voice, Pro and Enterprise plans.

How much does Maple cost?

On monthly billing Voice is $150 a month and Pro is $350. Billed annually they are $85 and $220 a month. Enterprise is custom. The page says there are no per-minute fees.

Which POS systems work with Maple?

Pro lists Toast, Square, Clover and Shift4 Dine, with more indicated. Voice does not take orders into a POS.

Website: https://maple.inc/

Company: Maple AI, Inc.