H
AI Tool Profile

HubSpot

HubSpot is a CRM platform with marketing, sales and service products, including a Customer Agent in Service Hub that answers customers from your knowledge base. Service Hub has a free tier for 2 users.

Pricing model
Freemium
Price start
From $10/mo

Description of HubSpot

HubSpot, Inc. sells a customer platform that joins marketing, sales, service, content, data and revenue tools around a shared customer database. The company says more than 306,000 customers use it. Each product comes in Free, Starter, Professional and Enterprise editions, and the homepage also describes AI agents that run across the platform.

For support, the relevant product is Service Hub. Starter includes live chat, ticketing and calling. Professional adds the Customer Agent, a help desk workspace, customer portal, knowledge base and feedback surveys, and Enterprise adds skills-based routing and a sandbox account. The Customer Agent resolves customer inquiries, acts in the CRM and hands over to a person with full context. On the pricing page the Customer Agent is listed under the Professional edition, and the page offers 14 days of unlimited use of it when you buy at least one Professional or Enterprise seat.

Service Hub Free supports up to two users and needs no credit card. In the monthly view, Starter is shown at $10 per seat per month with a struck-through $20 and Professional at $100 per seat per month. Professional is $90 per seat when paid annually, and Enterprise starts at $150 per seat. The page notes one-time onboarding fees of $1,500 for Professional and $3,500 for Enterprise, and each edition includes a quota of HubSpot Credits, which the AI features use.

No security certifications or data location statements were read on the pages checked.

Features of HubSpot

  1. Service Hub covers live chat and ticketing, with a help desk workspace, portal, knowledge base and surveys from Professional.
  2. Customer Agent answers inquiries from your knowledge base, acts in the CRM and hands over with full context.
  3. Free tier for two users; paid editions use HubSpot Credits for AI features and charge one-time onboarding on higher editions.

Frequently asked questions

Is HubSpot Service Hub free?

There is a free edition for up to two users with no credit card required. The Customer Agent is listed under Professional, with a 14-day trial when you buy a seat.

How much does Service Hub cost?

In the monthly view, Starter is $10 per seat per month and Professional $100; Professional is $90 when paid annually. Enterprise starts at $150. Onboarding fees apply.

Which plan has the Customer Agent?

The pricing page lists Customer Agent under Service Hub Professional. Enterprise includes everything in Professional. AI use draws on HubSpot Credits.

Website: https://www.hubspot.com/

Company: HubSpot, Inc.

Key facts

CRM suite whose Service Hub adds a help desk and a Customer Agent (Professional edition). Free for 2 users; paid seats from $10 per month in the monthly view, Professional $100, plus onboarding fees.

Pricing model Freemium
Free tier Yes · Service Hub Free: up to 2 users, no credit card; Customer Agent needs Professional or above
Starting price $10 / month
Data residency Not verified
Compliance (as stated by vendor) Not verified
Integrations Not verified
Public API Not verified
Self-hostable Not verified
Official site Not verified
Can a general AI assistant replace it? A general chatbot can draft replies but is separate from your customer records. HubSpot's agent works inside the CRM and help desk.
Last verified 2026-10-10 by editor

Alternatives & Similar Tools

C
ConverseNow Contact for Pricing

ConverseNow is a voice AI for restaurants that handles phone ordering with upselling, multilingual support and analytics. It is sold by consultation; no prices or free plan are published.

H
Hostie Contact for Pricing

Hostie is a virtual concierge for restaurants that answers calls, texts and emails, books reservations and takes takeout orders. Plans are Essential, Premium and Hospitality Plus; no prices are published.

L
Loman Contact for Pricing

Loman is a voice AI that answers restaurant calls and, on its Premium plan, takes takeout and delivery orders and reservations with POS integration. Pricing is by request; no free plan.

S
Slang.ai Contact for Pricing

Slang.ai is a voice AI host for restaurants that answers calls, manages reservations and captures private-event leads. Pricing is by quote for Core, Premium and Enterprise; no free plan is listed.

T

Takeorder.ai is an AI phone agent that answers restaurant calls and sends orders to Square, Toast or Clover. A 14-day free trial needs no card; Starter is $199 a month.

M
Maple Paid

Maple is a voice AI for restaurants that answers phone calls, takes orders into a POS and books reservations, 24/7. No free plan; Voice is $150 a month on monthly billing, Pro $350.

Update history

  1. 2026-10-10 · ai alternative note updated (editor)
  2. 2026-10-10 · editor verdict updated (editor)
  3. 2026-10-10 · pricing page url updated (editor)
  4. 2026-10-10 · starting price usd updated (editor)
  5. 2026-10-10 · free tier updated (editor)
  6. 2026-10-10 · pricing model updated (editor)

Beyond the tool

Need the outcome rather than the software?