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ConverseNow Contact for Pricing
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AI Tool Profile
Gorgias
Gorgias is a help desk for online stores with an AI Agent that works with Shopify order data and resolves conversations. Starter is $40 a month billed monthly with the AI Agent; a free trial needs no card.
Description of Gorgias
Gorgias is a customer support help desk built for online stores. The vendor says it serves about 40 percent of Shopify brands. It puts email, chat, SMS, WhatsApp, Instagram and Facebook messages into one inbox, with order, customer and product data from the shop visible inside each ticket, so agents can cancel an order or apply a discount without leaving the conversation.
The AI Agent is available on every plan. It answers common questions using the store's tone, policies and procedures with guardrails, hands over to a human with context, and can recommend products. The site says AI Agent charges apply only when it resolves a conversation. Integrations named on the site include Shopify, Recharge, Klaviyo and Yotpo, and the vendor says it has more than 300 integrations.
Plans are priced by ticket volume, not by agent. In the monthly view with the AI Agent switched on, Starter is $40 a month for 50 tickets and 30 automated interactions, Basic is $90 for 300 tickets, Pro is $550 for 2,000 tickets and Advanced is $1,430 for 5,000 tickets. The page breaks each price into a helpdesk part and an AI Agent part, so Starter is $10 for the helpdesk and $30 for the AI Agent. Voice and SMS can be added with volume-based pricing. Larger teams are quoted.
The Starter, Basic and Pro plans offer a free trial without a credit card. Security certifications were not read on the pages checked.
Features of Gorgias
- Shared inbox for email, chat, SMS, WhatsApp, Instagram and Facebook with Shopify order data inside each ticket.
- AI Agent on every plan resolves routine questions, follows brand rules and hands over to humans with context.
- Pricing is by ticket volume, not by agent, with Voice and SMS as add-ons.
Frequently asked questions
Does Gorgias have a free trial?
Yes. The pricing page offers a free trial on Starter, Basic and Pro with no credit card required. A permanent free plan was not listed.
How much does Gorgias cost?
With monthly billing and the AI Agent included, Starter is $40 per month for 50 tickets. Basic is $90, Pro $550 and Advanced $1,430. Helpdesk alone starts at $10.
Is it only for Shopify stores?
The product is built for e-commerce and highlights Shopify, with other integrations such as Recharge, Klaviyo and Yotpo. Other platforms were not checked.
Website: https://www.gorgias.com/
Key facts
E-commerce help desk with an AI Agent that uses Shopify data. Priced by ticket volume: Starter $40 per month billed monthly with the AI Agent ($10 helpdesk plus $30 AI). Trial needs no card.
| Pricing model | Paid |
|---|---|
| Free tier | No free plan |
| Starting price | $40 / month |
| Data residency | Not verified |
| Compliance (as stated by vendor) | Not verified |
| Integrations | Shopify, Recharge, Klaviyo, Yotpo |
| Public API | Not verified |
| Self-hostable | Not verified |
| Official site | Not verified |
| Can a general AI assistant replace it? | A general chatbot can draft replies but cannot read orders or act on them. Gorgias connects to the shop, so the agent can look up orders and change them. |
| Last verified | 2026-10-10 by editor |
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Update history
- 2026-10-10 · ai alternative note updated (editor)
- 2026-10-10 · editor verdict updated (editor)
- 2026-10-10 · integrations updated (editor)
- 2026-10-10 · pricing page url updated (editor)
- 2026-10-10 · starting price usd updated (editor)
- 2026-10-10 · free tier updated (editor)
- 2026-10-10 · pricing model updated (editor)
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