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ConverseNow Contact for Pricing
ConverseNow is a voice AI for restaurants that handles phone ordering with upselling, multilingual support and analytics. It is sold by consultation; no prices or free plan are published.
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AI Tool Profile
Freshdesk
Freshdesk is a help desk from Freshworks with a shared inbox, knowledge base and the Freddy AI Agent, which handles the first 500 sessions on paid plans. Growth costs $23 per agent per month billed monthly.
Description of Freshdesk
Freshdesk is a customer service help desk made by Freshworks Inc. It collects customer requests in a shared inbox, supports a customer portal and knowledge base, and offers reporting, roles, permissions and tasks. The vendor describes a path from a first AI agent to AI across customer service.
The AI part is Freddy AI Agent, which the vendor says is built to understand customer intent over email and take action to resolve requests. The first 500 AI Agent sessions are included on every paid plan, and extra sessions cost $49 per 100. Freddy AI Copilot, which assists human agents, is a separate add-on at $35 per agent per month on the Pro and Enterprise plans. The site also describes MCP connections so outside AI tools can bring customer data into Freshdesk workflows, billed at $15 per 1,000 actions.
Three plans are shown. With monthly billing, Growth is $23 per agent per month, Pro is $66 and Enterprise is $107. Annual billing is about 20 percent cheaper according to the toggle. Pro adds a multilingual help desk, custom dashboards, intelligent routing and multiple SLA policies, and Enterprise adds skill-based routing, a sandbox, audit logs and IP allow-listing. Day passes for occasional agents are also sold.
When you sign up you get access to the Enterprise plan for 14 days. After that you pick a plan and pay by card, or the account is suspended. No security certifications were read on the pages checked.
Features of Freshdesk
- Shared inbox, customer portal and knowledge base with analytics, roles, permissions and tasks.
- Freddy AI Agent handles the first 500 sessions on paid plans; extra sessions are $49 per 100.
- Freddy AI Copilot add-on assists agents, and MCP actions connect outside AI tools to customer data.
Frequently asked questions
Does Freshdesk have a free plan?
The pricing page read lists no free plan. A 14-day free trial gives access to Enterprise features, and the account is suspended if you do not choose a plan.
How much does Freshdesk cost?
With monthly billing, Growth is $23 per agent per month, Pro $66 and Enterprise $107. Annual billing is cheaper. AI Agent sessions beyond 500 cost $49 per 100.
Is the AI agent included?
Freddy AI Agent is on all paid plans with the first 500 sessions included. The Copilot assistant for agents is a separate add-on.
Website: https://www.freshworks.com/freshdesk/
Company: Freshworks Inc.
Key facts
Help desk with ticketing, portal, knowledge base and Freddy AI Agent (500 sessions included, $49 per extra 100). Growth $23 per agent per month billed monthly. 14-day trial; no free plan listed.
| Pricing model | Paid |
|---|---|
| Free tier | No free plan |
| Starting price | $23 / month |
| Data residency | Not verified |
| Compliance (as stated by vendor) | Not verified |
| Integrations | Not verified |
| Public API | Not verified |
| Self-hostable | Not verified |
| Official site | Not verified |
| Can a general AI assistant replace it? | A general chatbot can draft replies but is not a ticketing system. Freshdesk adds the inbox, SLAs, reporting and an AI agent tied to your help center. |
| Last verified | 2026-10-10 by editor |
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Update history
- 2026-10-10 · ai alternative note updated (editor)
- 2026-10-10 · editor verdict updated (editor)
- 2026-10-10 · pricing page url updated (editor)
- 2026-10-10 · starting price usd updated (editor)
- 2026-10-10 · free tier updated (editor)
- 2026-10-10 · pricing model updated (editor)
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