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ConverseNow Contact for Pricing
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AI Tool Profile
Crisp
Crisp is a customer support suite with a shared inbox, website chat widget, knowledge base and the Hugo AI agent, priced per workspace. A free plan has 2 seats and no AI credits; Mini costs $45 a month.
Description of Crisp
Crisp is a customer support platform from Crisp IM SAS. It brings messages from several channels into one shared inbox and includes a website chat widget that can be added to a site, web app or native iOS, Android or React apps. Other parts cover a knowledge base and help center, a built-in customer database, reports on team performance, automations and marketing messages.
Its AI agent is called Hugo. You teach it about your product from your website, PDFs and knowledge base articles, and it answers customers and hands over to people. The suite also has smart replies, auto-summaries, writing tools and a support copilot trained on your own content. AI use draws on credits that are bundled with each plan, and the price of extra credits was not read.
Pricing is a flat fee per workspace, not per seat. The Free plan includes two seats and the chat widget but no AI credits. Mini is $45 per month for four seats and $5 of AI credits, and adds a shared email inbox and custom email domain. Essentials is $95 per month for ten seats and $25 of credits and adds the omnichannel inbox, workflow builder, omnichannel AI chatbot and knowledge base. Plus is $295 per month for twenty or more seats and $75 of credits and adds ticketing, white labelling and advanced analytics. Enterprise is quoted.
The pricing page offers a 14-day free trial of all features without a card. No security certifications or data location statements were read on the pages checked.
Features of Crisp
- Shared inbox and website chat widget that also works in native iOS, Android and React apps.
- Hugo AI agent and omnichannel AI chatbot learn from your site, PDFs and knowledge base, using bundled AI credits.
- Flat per-workspace pricing with knowledge base, CRM, workflow automation and analytics on higher plans.
Frequently asked questions
Does Crisp have a free plan?
Yes. The Free plan includes two seats and a website chat widget, but no AI credits. All paid plans can be tried free for 14 days with no card.
How much does Crisp cost?
Mini is $45 per month, Essentials $95 and Plus $295, each per workspace rather than per seat. AI usage is paid from credits bundled with each plan.
Does the AI agent cost extra?
Hugo uses AI credits. Mini includes $5, Essentials $25 and Plus $75 of credits, and the Free plan has none. The price of extra credits was not read.
Website: https://crisp.chat/
Company: Crisp IM SAS
Key facts
Support suite with shared inbox, chat widget and Hugo AI agent, priced per workspace not per seat. Free plan has 2 seats and no AI credits; Mini $45 per month with $5 credits. 14-day trial.
| Pricing model | Freemium |
|---|---|
| Free tier | Yes · Free forever: 2 seats, website chat widget, shared inbox; no AI credits · 14-day trial |
| Starting price | $45 / month |
| Data residency | Not verified |
| Compliance (as stated by vendor) | Not verified |
| Integrations | Not verified |
| Public API | Not verified |
| Self-hostable | Not verified |
| Official site | Not verified |
| Can a general AI assistant replace it? | A general chatbot can answer questions from pasted text but has no inbox or handover. Crisp adds channels, a widget, a knowledge base and credit-metered AI. |
| Last verified | 2026-10-10 by editor |
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Update history
- 2026-10-10 · ai alternative note updated (editor)
- 2026-10-10 · editor verdict updated (editor)
- 2026-10-10 · pricing page url updated (editor)
- 2026-10-10 · starting price usd updated (editor)
- 2026-10-10 · free tier updated (editor)
- 2026-10-10 · pricing model updated (editor)
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