Chatbase Freemium
Chatbase builds AI agents trained on your own content for customer support and sales across website chat, WhatsApp, email and voice. The free plan gives 50 message credits a month; Hobby is $40 a month.
AI Tool Profile
Tidio
Tidio combines website live chat, a help desk and Lyro, its AI agent, for small online businesses. The free plan covers 50 billable conversations, and Lyro includes 50 AI conversations over the account's lifetime.
Description of Tidio
Tidio is a customer service product that joins live chat, a help desk and an AI agent called Lyro. Lyro answers visitor questions, and the vendor says it can also recommend products, recover abandoned carts and capture leads. Tidio also lists a marketing assistant called Hubi AI and a custom-solutions arm called Tidio Labs. The product is aimed mostly at small and mid-sized online shops and service sites.
The platform is installed on a website through Shopify, WordPress or Wix apps, or with a script. Operators can answer from browser, Android, iOS, Windows and Mac apps. The site advertises more than 120 integrations, plus OpenAPI access, script templates and Zapier, and channels beyond the website widget include email, Instagram, Messenger and WhatsApp.
Pricing follows conversations rather than seats. The Free plan allows 50 billable conversations, 10 seats and 100 Flows visitors a month, and Lyro's first 50 AI conversations are free for the life of the account. Paid plans start with Starter at $24.17 a month for 100 conversations, and Lyro can be added from $32.50 a month. Paid plans come with a 7-day trial and the page says no card is needed for the trial. The pricing page does not say whether the listed prices are monthly or annual figures, so confirm the toggle before budgeting.
On security, the homepage lists SOC 2 Type 2, GDPR, CCPA and the EU AI Pact, and points to a trust center at trust.tidio.com. The existing Toolsfine record for this product is titled Lyro by Tidio; the vendor now presents Tidio as the main brand with Lyro as its AI agent.
Features of Tidio
- Joins website live chat, a shared help desk and the Lyro AI agent that can answer, recommend products and capture leads.
- Installs through Shopify, WordPress and Wix apps and reaches visitors on email, Instagram, Messenger and WhatsApp.
- Lists SOC 2 Type 2, GDPR and CCPA, with a public trust center.
Frequently asked questions
Is there a free Tidio plan?
Yes. Free includes 50 billable conversations, 10 seats and 100 Flows visitors a month. Lyro AI is included for its first 50 conversations, counted over the account's lifetime.
How much does Lyro cost?
The pricing page shows the Lyro AI add-on from $32.50 a month for 50 AI conversations. It does not say whether that figure assumes annual or monthly billing.
Does Tidio list security certifications?
The homepage lists SOC 2 Type 2, GDPR, CCPA and the EU AI Pact, and links a trust center at trust.tidio.com.
Website: https://www.tidio.com/
Company: Tidio
Key facts
Live chat, help desk and AI agent in one inbox for small online shops; free plan covers 50 conversations. Paid plans start near $24 a month, but the billing basis is not stated on the page.
| Official site unreachable since 2026-09-24 | |
| Pricing model | Freemium |
|---|---|
| Free tier | Yes · 50 billable conversations, 10 seats; Lyro AI first 50 conversations free (lifetime) · no credit card required · 7-day trial |
| Starting price | Not verified |
| Data residency | Not verified |
| Compliance (as stated by vendor) | SOC 2 (claimed), GDPR (claimed), CCPA (claimed) |
| Integrations | Shopify, WordPress, Wix, Zapier, WhatsApp, Instagram, Messenger |
| Public API | Yes |
| Self-hostable | Not verified |
| Official site | Unreachable (auto-checked 2026-09-24) |
| Can a general AI assistant replace it? | A general LLM cannot sit on your site, route chats to staff or read your orders; use Tidio when you need live chat with AI and human takeover. |
| Last verified | 2026-10-10 by editor |
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Update history
- 2026-10-10 · ai alternative note updated (editor)
- 2026-10-10 · editor verdict updated (editor)
- 2026-10-10 · api available updated (editor)
- 2026-10-10 · integrations updated (editor)
- 2026-10-10 · compliance updated (editor)
- 2026-10-10 · pricing page url updated (editor)
- 2026-10-10 · free tier updated (editor)
- 2026-10-10 · pricing model updated (editor)
- 2026-09-24 · site status updated (auto-check)
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