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AI Tool Profile
ClosedLoop AI
ClosedLoop AI is product intelligence software that turns customer calls, tickets, CRM and survey feedback into ranked product insights for B2B SaaS teams.
Description of ClosedLoop AI
ClosedLoop AI is a product intelligence platform from ClosedLoop Labs. It connects to customer calls, support tickets, CRM records, chat and surveys, groups related feedback into product insights, and ranks them with the customers and revenue behind each one. Every insight can be traced back to the original conversation.
It is built for B2B SaaS product teams, and the website also positions it for engineering, marketing, sales, customer success and leadership. According to the ClosedLoop AI website, team members are unlimited with no per-seat charges, and pricing is based on feedback volume and quoted on request.
Features of ClosedLoop AI
- Connect sources such as Gong, Salesforce, Zendesk, Slack, HubSpot and Intercom, and group related feedback into product insights automatically, with no manual tagging.
- Rank product needs by the customers and revenue behind them, and use features such as Ask anything, pre-call briefs and weekly briefs to work from that evidence.
- Query insights from Claude Code, Cursor, Windsurf and VS Code over MCP, read them through a REST API, or push feedback in with signed webhooks.
Frequently asked questions
How much does ClosedLoop AI cost?
The website does not publish prices. Pricing is based on your total feedback volume, with lower rates at higher volumes, and you contact the team for a quote. Team members are unlimited, so there are no seat charges.
Does ClosedLoop AI have a free plan or trial?
The pricing page does not mention a free plan or a trial. The main call to action is to book a demo.
What security certifications and data regions does ClosedLoop AI list?
The website states SOC 2 Type II and ISO 27001:2022 certification and GDPR compliance, with US and EU data regions. The privacy policy says EU-region data is stored on Microsoft Azure in West Europe and stays within the EU. Toolsfine records these as vendor claims.
Website: https://closedloop.sh/
Company: ClosedLoop Labs LLC
Key facts
ClosedLoop AI is product intelligence software for B2B SaaS teams. It turns calls, tickets, CRM and survey feedback into ranked product insights. No public prices: quoted by feedback volume, with unlimited team members.
| Pricing model | Enterprise / contact sales |
|---|---|
| Free tier | Not verified |
| Starting price | Not verified |
| Data residency | Multiple regions — Pricing page lists US and EU data regions; privacy policy says EU-region data is stored on Microsoft Azure West Europe and stays in the EU. |
| Compliance (as stated by vendor) | SOC 2 Type II (claimed), ISO 27001:2022 (claimed), GDPR (claimed) |
| Integrations | Gong, Salesforce, Zendesk, Slack, HubSpot, Intercom, Claude, Cursor, Windsurf, VS Code |
| Public API | Yes |
| Self-hostable | Not verified |
| Official site | Not verified |
| Can a general AI assistant replace it? | A general AI assistant can summarize feedback you paste in, but it cannot keep syncing Gong, Zendesk or CRM data, merge duplicates across sources or tie themes to revenue. ClosedLoop AI does. |
| Last verified | 2026-10-22 by editor |
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Update history
- 2026-10-22 · ai alternative note updated (editor)
- 2026-10-22 · editor verdict updated (editor)
- 2026-10-22 · api available updated (editor)
- 2026-10-22 · integrations updated (editor)
- 2026-10-22 · compliance updated (editor)
- 2026-10-22 · data residency updated (editor)
- 2026-10-22 · pricing page url updated (editor)
- 2026-10-22 · pricing model updated (editor)
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