Wasila
Managed lead capture and qualification across web chat, WhatsApp and voice for GCC businesses.
Company basics
- HQ
- United States
- Delivery model
- Managed (they run it for you)
- Pricing model
- Not disclosed
Scope
- Industries
- Customer Service
- Regions
- GCC, UAE
- Languages
- Arabic, English, Urdu
About Wasila
Wasila is a managed lead capture and qualification service for service businesses in the UAE and wider GCC, including clinics, real estate agencies, automotive workshops and recruitment firms. It captures inbound leads from web chat, WhatsApp Business and voice, qualifies them, and passes high-intent conversations to the client's team with full context in a single lead record.
The company describes AI assistants handling common questions and structured qualification, with conversations routed to a human owner, along with summaries, disposition codes and next actions, when intent is high or a rule triggers. Wasila describes itself as a managed software and automation service rather than software alone, covering setup, integrations and workflows. It supports Arabic and English, with Urdu available for selected voice flows, and integrates with CRMs, spreadsheets, WhatsApp Business APIs and Telnyx for voice.
The company lists offices in Dallas, Texas and Ajman, UAE.
What they do
- Human review includedSource · checked 2026-09-29Customer's own team reviews, edits and approves before handoff; not Wasila staff.
- Works inside your existing systemsSource · checked 2026-09-29Lead OS with integrations and workflows for web chat, WhatsApp Business and voice.
- Multilingual deliverySource · checked 2026-09-29Arabic and English, plus Urdu for selected voice flows.
Pricing
- Pricing model
- Not disclosed
- Published starting price
- Not published
- Pricing page
- Not published
Evidence of outcomes
CNo publicly verifiable outcomes yet.Own site shows unnamed testimonials from a Dubai clinic group, a UAE agency and a GCC business; no metrics or named customers (https://wasila.ai).
A: third-party verifiable outcomes · B: outcomes reported by the company or its investors · C: no publicly verifiable outcomes yet. Demos, forecasts and slogans do not count.
FAQ
How does AI handoff to humans work at Wasila?
AI assistants handle common questions and structured qualification. When intent is high or a rule triggers, the conversation routes to a human owner with summaries, disposition codes and next actions. (Source: https://wasila.ai/en/faq)
How is Wasila priced?
Pricing is based on channels, volume and integrations, and is quoted after a discovery call. (Source: https://wasila.ai/en/faq)
How long does onboarding take?
It varies with integrations and carrier approvals; timelines are confirmed before go-live. (Source: https://wasila.ai/en/faq)
Does Wasila address UAE PDPL requirements?
It is designed with regional privacy in mind, but clients remain responsible for lawful bases and customer notices. (Source: https://wasila.ai/en/faq)
Our read
Editorial view based on public information — not an endorsement.
Capabilities
| Check | Status | Source |
|---|---|---|
| End-to-end delivery (you don't operate the tools) | Not stated | — |
| Human review included | Confirmed | Source · checked 2026-09-29Customer's own team reviews, edits and approves before handoff; not Wasila staff. |
| Signed off by licensed professionals (CPA, attorney…) | Not stated | — |
| Works inside your existing systems | Confirmed | Source · checked 2026-09-29Lead OS with integrations and workflows for web chat, WhatsApp Business and voice. |
| Private / on-prem deployment available | Not stated | — |
| API or data export | Not stated | — |
| Multilingual delivery | Confirmed | Source · checked 2026-09-29Arabic and English, plus Urdu for selected voice flows. |
Commitments
| Check | Status | Source |
|---|---|---|
| Public delivery SLA | Not stated | — |
| Outcome-based pricing | Not stated | — |
| Refund / satisfaction guarantee | Not offered | Source · checked 2026-09-29Terms provide service as-is with no guarantee of specific business outcomes. |
| Customer data not used for training | Not stated | — |
| SOC 2 | Not stated | — |
| ISO 27001 | Not stated | — |
| HIPAA | Not stated | — |
| GDPR | Not stated | — |
| Named party responsible for outcomes | Not stated | — |
Funding
Not disclosed
How we check
Every check below links to its source and shows when we checked it. "Not stated" means we found no public statement — it does not mean "no".
Other routes
Use a tool yourself
Get it implemented
Sources
- Company website: https://wasila.ai/
- Refund / satisfaction guarantee: https://wasila.ai/en/terms
Change history
- 2026-09-29 · Listed on Toolsfine