Level3AI

Scopes, builds and deploys a multilingual AI support agent trained on a company's SOPs across chat, voice and email.

Editorial listing · Not paidLast verified 2026-09-29Implementation partner

Company basics

HQ: Singapore
Delivery model: Software plus service
Pricing model: Not disclosed

Scope

Industries: Customer Service
Regions: Australia, Canada, Germany, Hong Kong, Indonesia, Malaysia, New Zealand, Philippines, Singapore, South Korea, Taiwan, Thailand, Turkey, United Kingdom, United States, Vietnam
Languages: 40+ languages on channels page, 95+ languages (list unstated)

About Level3AI

Level3AI builds conversational AI support agents for enterprises, with a stated focus on the Asia-Pacific region. Its agent, named Emily, is configured around a client's own standard operating procedures and brand voice and works across voice, chat and email, including channels such as WhatsApp. The site lists support for a large set of languages.

The company describes a deployment process of scoping, building a proof of concept, and deploying, and says its approach is co-developed with each client. It describes the agent as built on a deterministic backbone that mirrors how a client's human agents think, decide and act, operating within pre-set boundaries. Integrations named on the site include Salesforce, Zendesk, Intercom, Slack, Microsoft Teams and Google Drive, plus internal CRM and helpdesk systems for ticket and customer history access.

Level3AI states that customer data is never used for model training. It lists SOC 2 Type 2, ISO 27001 and GDPR among its security credentials.

What they do

Works inside your existing systemsSource · checked 2026-09-29Connects to Zendesk, Intercom, Freshdesk, Salesforce, HubSpot, ServiceNow and others.
API or data exportSource · checked 2026-09-29Action APIs offered; analytics via dashboard, APIs and an MCP server. Bulk data export not stated.
Multilingual deliverySource · checked 2026-09-29Channels page says 40+ languages; homepage says 95+ (figures differ).

Pricing

Pricing model: Not disclosed
Published starting price: Not published
Pricing page: Not published

Evidence of outcomes

BOutcomes reported by the company or its investors.Named customers and case studies with quoted customer executives (e.g. Carousell: 50% faster resolution, 60% lower agent cost): https://www.level3.ai/case-studies/carousell

A: third-party verifiable outcomes · B: outcomes reported by the company or its investors · C: no publicly verifiable outcomes yet. Demos, forecasts and slogans do not count.

FAQ

Is customer data used to train Level3AI models?

No. The company states that customer data is never used for model training, so the client stays in control at every stage. (Source: https://level3.ai/product-overview)

What are the steps to deploy a Level3AI agent?

The homepage describes scoping, then build and proof of concept, then deployment, with timing depending on complexity. (Source: https://level3.ai)

Our read

Editorial view based on public information — not an endorsement.

Fits mid-to-large consumer and platform companies in Asia-Pacific that want a customer-support AI agent scoped and built to their procedures, then run by their own AgentOps team with Level3 support. Less suited to small teams wanting self-serve pricing or a fully managed service; the Operate page describes customer-run operation. No price published. Compare the 4-week trial and money-back terms, integration effort with your helpdesk and language coverage.

Capabilities

Check	Status	Source
End-to-end delivery (you don't operate the tools)	Not stated	—
Human review included	Not stated	—
Signed off by licensed professionals (CPA, attorney…)	Not stated	—
Works inside your existing systems	Confirmed	Source · checked 2026-09-29Connects to Zendesk, Intercom, Freshdesk, Salesforce, HubSpot, ServiceNow and others.
Private / on-prem deployment available	Not stated	—
API or data export	Confirmed	Source · checked 2026-09-29Action APIs offered; analytics via dashboard, APIs and an MCP server. Bulk data export not stated.
Multilingual delivery	Confirmed	Source · checked 2026-09-29Channels page says 40+ languages; homepage says 95+ (figures differ).

Commitments

Check	Status	Source
Public delivery SLA	Not stated	—
Outcome-based pricing	Not stated	—
Refund / satisfaction guarantee	Confirmed	Source · checked 2026-09-29Homepage cites a 4-week free trial and money-back guarantee at go-live.
Customer data not used for training	Confirmed	Source · checked 2026-09-29Site states customer data is never used for model training.
SOC 2	Confirmed	Source · checked 2026-09-29Company blog says SOC 2 Type 2 (Security criteria) examination completed.
ISO 27001	Confirmed	Source · checked 2026-09-29Homepage lists ISO/IEC 27001:2022 certification.
HIPAA	Not stated	—
GDPR	Confirmed	Source · checked 2026-09-29Lists GDPR compliant; privacy policy shows GDPR badge and processor role for end-user data.
Named party responsible for outcomes	Not stated	—

Funding

Not disclosed

How we check

Every check below links to its source and shows when we checked it. "Not stated" means we found no public statement — it does not mean "no".

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Other routes

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Get it implemented

Sources

Company website: https://level3.ai/
Works inside your existing systems: https://www.level3.ai/integrate
Multilingual delivery: https://www.level3.ai/channels
Refund / satisfaction guarantee: https://www.level3.ai/
Customer data not used for training: https://www.level3.ai/product-overview
SOC 2: https://www.level3.ai/blogs/level3ai-completes-soc-2-type-2-examination

Change history

2026-09-29 · Listed on Toolsfine

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