Level3AI
Scopes, builds and deploys a multilingual AI support agent trained on a company's SOPs across chat, voice and email.
Editorial listing · Not paidImplementation partner· Software plus service· Last verified 2026-09-29
Every check below links to its source and shows when we checked it. "Not stated" means we found no public statement — it does not mean "no".
Scope
- Industries
- Customer Service
- Tasks
- Not stated
- Regions
- Australia, Canada, Germany, Hong Kong, Indonesia, Malaysia, New Zealand, Philippines, Singapore, South Korea, Taiwan, Thailand, Turkey, United Kingdom, United States, Vietnam
- Languages
- 40+ languages on channels page, 95+ languages (list unstated)
Capabilities
| Check | Status | Source |
|---|---|---|
| End-to-end delivery (you don't operate the tools) | Not stated | — |
| Human review included | Not stated | — |
| Signed off by licensed professionals (CPA, attorney…) | Not stated | — |
| Works inside your existing systems | Confirmed | Source · checked 2026-09-29Connects to Zendesk, Intercom, Freshdesk, Salesforce, HubSpot, ServiceNow and others. |
| Private / on-prem deployment available | Not stated | — |
| API or data export | Confirmed | Source · checked 2026-09-29Action APIs offered; analytics via dashboard, APIs and an MCP server. Bulk data export not stated. |
| Multilingual delivery | Confirmed | Source · checked 2026-09-29Channels page says 40+ languages; homepage says 95+ (figures differ). |
Commitments
| Check | Status | Source |
|---|---|---|
| Public delivery SLA | Not stated | — |
| Outcome-based pricing | Not stated | — |
| Refund / satisfaction guarantee | Confirmed | Source · checked 2026-09-29Homepage cites a 4-week free trial and money-back guarantee at go-live. |
| Customer data not used for training | Confirmed | Source · checked 2026-09-29Site states customer data is never used for model training. |
| SOC 2 | Confirmed | Source · checked 2026-09-29Company blog says SOC 2 Type 2 (Security criteria) examination completed. |
| ISO 27001 | Confirmed | Source · checked 2026-09-29Homepage lists ISO/IEC 27001:2022 certification. |
| HIPAA | Not stated | — |
| GDPR | Confirmed | Source · checked 2026-09-29Lists GDPR compliant; privacy policy shows GDPR badge and processor role for end-user data. |
| Named party responsible for outcomes | Not stated | — |
Pricing
- Pricing model
- Not disclosed
- Published starting price
- Not published
- Pricing page
- Not published
Funding
Not disclosed
Evidence of outcomes
BOutcomes reported by the company or its investors.Named customers and case studies with quoted customer executives (e.g. Carousell: 50% faster resolution, 60% lower agent cost): https://www.level3.ai/case-studies/carousell
A: third-party verifiable outcomes · B: outcomes reported by the company or its investors · C: no publicly verifiable outcomes yet. Demos, forecasts and slogans do not count.
Company basics
- Founded
- Not stated
- Team size
- Not stated
- Headquarters
- Singapore
- Website
- level3.ai
Our read
Editorial view based on public information — not an endorsement.
Fits mid-to-large consumer and platform companies in Asia-Pacific that want a customer-support AI agent scoped and built to their procedures, then run by their own AgentOps team with Level3 support. Less suited to small teams wanting self-serve pricing or a fully managed service; the Operate page describes customer-run operation. No price published. Compare the 4-week trial and money-back terms, integration effort with your helpdesk and language coverage.
Other routes
Use a tool yourself
Get it implemented
Sources
- Company website: https://level3.ai/
- Works inside your existing systems: https://www.level3.ai/integrate
- Multilingual delivery: https://www.level3.ai/channels
- Refund / satisfaction guarantee: https://www.level3.ai/
- Customer data not used for training: https://www.level3.ai/product-overview
- SOC 2: https://www.level3.ai/blogs/level3ai-completes-soc-2-type-2-examination
Change history
- 2026-09-29 · Listed on Toolsfine