Smith.ai
Answers business calls around the clock with an AI receptionist backed by live agents for intake and booking.
Editorial listing · Not paidAI-native service· Hybrid (shared operation)· Last verified 2026-09-29
Every check below links to its source and shows when we checked it. "Not stated" means we found no public statement — it does not mean "no".
Scope
- Industries
- Customer Service, Real Estate
- Tasks
- Not stated
- Regions
- North America (United States and Canada based receptionists, site says fully remote team)
- Languages
- English, Spanish
Capabilities
| Check | Status | Source |
|---|---|---|
| End-to-end delivery (you don't operate the tools) | Confirmed | Source · checked 2026-09-29Answers calls, screens leads, books consultations and syncs to CRM. |
| Human review included | Confirmed | Source · checked 2026-09-29Live agent involvement offered as per-call add-on for escalations. |
| Signed off by licensed professionals (CPA, attorney…) | Not stated | — |
| Works inside your existing systems | Confirmed | Source · checked 2026-09-29Connects to Salesforce, HubSpot, Clio, Zapier. |
| Private / on-prem deployment available | Not stated | — |
| API or data export | Confirmed | Source · checked 2026-09-29Developer API with key auth for call requests and chat; CSV export of call data documented. |
| Multilingual delivery | Confirmed | Source · checked 2026-09-29Bilingual call handling in English and Spanish. |
Commitments
| Check | Status | Source |
|---|---|---|
| Public delivery SLA | Not stated | — |
| Outcome-based pricing | Not stated | — |
| Refund / satisfaction guarantee | Confirmed | Source · checked 2026-09-2930-day money-back for new clients on paid plans, refund capped at $1,000; overage charges excluded. |
| Customer data not used for training | Not stated | — |
| SOC 2 | Not stated | — |
| ISO 27001 | Not stated | — |
| HIPAA | Not offered | Source · checked 2026-09-29FAQ states Smith.ai is not HIPAA-compliant and cannot handle calls involving protected health information. |
| GDPR | Confirmed | Source · checked 2026-09-29Terms incorporate a Data Processing Agreement for GDPR data with SCCs; certified under EU-U.S. and Swiss-U.S. Data Privacy Frameworks. |
| Named party responsible for outcomes | Not stated | — |
Pricing
- Pricing model
- Subscription
- Published starting price
- From $1.6
- Pricing page
- View pricing
Funding
Not disclosed
Evidence of outcomes
BOutcomes reported by the company or its investors.Self-reported call volumes and named law-firm customers with case studies on the site: https://smith.ai/
A: third-party verifiable outcomes · B: outcomes reported by the company or its investors · C: no publicly verifiable outcomes yet. Demos, forecasts and slogans do not count.
Company basics
- Founded
- Not stated
- Team size
- Not stated
- Headquarters
- United States
- Website
- smith.ai
Our read
Editorial view based on public information — not an endorsement.
Fits law firms and small service businesses in North America needing after-hours call answering, screening and booking with a human fallback. Not for calls involving protected health information: the site says the service is not HIPAA-compliant. Less suited to buyers needing many languages or full contact-center operations. Price basis: AI receptionist pricing page shows a free tier with 25 calls, a Pro plan from $150/month and about $1.60 to $3.00 per call; compare AI-first versus live-agent tiers first.
Other routes
Use a tool yourself
Get it implemented
Sources
- Company website: https://smith.ai/
- Human review included: https://smith.ai/ai-receptionist
- API or data export: https://docs.smith.ai/category/ydtshfm8im-api
- Refund / satisfaction guarantee: https://docs.smith.ai/article/aspvxzxrep-smith-ai-money-back-guarantee-faq
- HIPAA: https://smith.ai/legal
- GDPR: https://smith.ai/receptionists/terms
- Pricing page: https://smith.ai/pricing/ai-receptionist
Change history
- 2026-09-29 · Listed on Toolsfine