Kim
AI plus human Sentinels handle e-commerce customer support tickets on the brand's behalf.
Editorial listing · Not paidAI-native service· Managed (they run it for you)· Last verified 2026-09-29
Every check below links to its source and shows when we checked it. "Not stated" means we found no public statement — it does not mean "no".
Scope
- Industries
- Customer Service
- Tasks
- Not stated
- Regions
- United States
- Languages
- unstated
Capabilities
| Check | Status | Source |
|---|---|---|
| End-to-end delivery (you don't operate the tools) | Confirmed | Source · checked 2026-09-29Sentinel service: AI plus human specialists handle tickets, onboarding and training on customer's behalf. |
| Human review included | Confirmed | Source · checked 2026-09-29Human Sentinels QA and take tickets where AI confidence is under 90%. |
| Signed off by licensed professionals (CPA, attorney…) | Not stated | — |
| Works inside your existing systems | Confirmed | Source · checked 2026-09-29Lists 100+ integrations including Shopify, Zendesk, Gorgias, Zoho. |
| Private / on-prem deployment available | Not stated | — |
| API or data export | Not stated | — |
| Multilingual delivery | Not stated | — |
Commitments
| Check | Status | Source |
|---|---|---|
| Public delivery SLA | Not stated | — |
| Outcome-based pricing | Confirmed | Source · checked 2026-09-29Home page lists per-ticket and per-resolved-ticket prices; pricing page says custom, so conflicting. |
| Refund / satisfaction guarantee | Not stated | — |
| Customer data not used for training | Not stated | — |
| SOC 2 | Confirmed | Source · checked 2026-09-29Home page states SOC 2 Type II certified; no report link seen. |
| ISO 27001 | Confirmed | Source · checked 2026-09-29Home page states ISO 27001:2022 certified. |
| HIPAA | Not stated | — |
| GDPR | Confirmed | Source · checked 2026-09-29Public DPA states it implements EU GDPR requirements, with EU SCCs for transfers. |
| Named party responsible for outcomes | Not stated | — |
Pricing
- Pricing model
- Outcome-based
- Published starting price
- From $0.6
- Pricing page
- View pricing
Funding
Not disclosed
Evidence of outcomes
BOutcomes reported by the company or its investors.Home page shows named Shopify brand customers and self-reported metrics such as CSAT 4.8 and faster first response (https://kim.cc).
A: third-party verifiable outcomes · B: outcomes reported by the company or its investors · C: no publicly verifiable outcomes yet. Demos, forecasts and slogans do not count.
Company basics
- Founded
- Not stated
- Team size
- Not stated
- Headquarters
- United States
- Website
- kim.cc
Our read
Editorial view based on public information — not an endorsement.
Fits Shopify and e-commerce brands wanting support handled by AI plus human trainers rather than a helpdesk to run. Less suited to regulated or non-English-first support, as languages are not stated. Home page shows about $0.60 per ticket and $0.70 per resolved ticket; the Sentinel page lists monthly tiers from $225 for under 500 tickets; the pricing page says custom. Confirm the real price basis, automation scope and how humans are trained.
Other routes
Use a tool yourself
Get it implemented
Sources
- Company website: https://kim.cc/
- GDPR: https://kim.cc/dpa/
- Pricing page: https://kim.cc/pricing
Change history
- 2026-09-29 · Listed on Toolsfine