THIENTU
Vietnamese contact-center and BPO provider handling customer conversations with AI agents plus human agents.
Editorial listing · Not paidAI-native service· Managed (they run it for you)· Last verified 2026-09-29
Every check below links to its source and shows when we checked it. "Not stated" means we found no public statement — it does not mean "no".
Scope
- Industries
- Customer Service, Workflow Automation
- Tasks
- Not stated
- Regions
- APAC, Vietnam
- Languages
- English, Vietnamese
Capabilities
| Check | Status | Source |
|---|---|---|
| End-to-end delivery (you don't operate the tools) | Confirmed | Source · checked 2026-09-29Runs contact center and BPO operations with AI voice/chat agents and human routing for clients. |
| Human review included | Confirmed | Source · checked 2026-09-29Describes AI and human routing; contact-center page mentions a QA team monitoring quality. |
| Signed off by licensed professionals (CPA, attorney…) | Not stated | — |
| Works inside your existing systems | Not stated | — |
| Private / on-prem deployment available | Not stated | — |
| API or data export | Not stated | — |
| Multilingual delivery | Confirmed | Source · checked 2026-09-29Homepage lists Vietnamese and English support. |
Commitments
| Check | Status | Source |
|---|---|---|
| Public delivery SLA | Not stated | — |
| Outcome-based pricing | Confirmed | Source · checked 2026-09-29Homepage says pay for resolutions rather than headcount. |
| Refund / satisfaction guarantee | Not stated | — |
| Customer data not used for training | Not stated | — |
| SOC 2 | Not stated | — |
| ISO 27001 | Confirmed | Source · checked 2026-09-29Homepage lists ISO/IEC 27001:2022 among certifications. |
| HIPAA | Not stated | — |
| GDPR | Not stated | — |
| Named party responsible for outcomes | Not stated | — |
Pricing
- Pricing model
- Outcome-based
- Published starting price
- Not published
- Pricing page
- Not published
Funding
Not disclosed
Evidence of outcomes
BOutcomes reported by the company or its investors.Homepage lists named clients (Samsung, Shopee, MOMO and others) and ISO certifications; no dedicated case study found (https://thientu.vn).
A: third-party verifiable outcomes · B: outcomes reported by the company or its investors · C: no publicly verifiable outcomes yet. Demos, forecasts and slogans do not count.
Company basics
- Founded
- 2000
- Team size
- Not stated
- Headquarters
- Vietnam
- Website
- thientu.vn
Our read
Editorial view based on public information — not an endorsement.
Fits companies needing Vietnamese- or English-language customer support, telesales or back-office outsourcing in Vietnam and wider APAC, with AI agents and human routing. Less clear for buyers wanting software they operate themselves. The homepage claims resolution-based pricing but no rates are published, and inner service pages describe a traditional contact center; confirm how much is actually AI-handled. Compare resolution definitions, QA process and language coverage first.
Other routes
Use a tool yourself
Get it implemented
Sources
- Company website: https://thientu.vn/
Change history
- 2026-09-29 · Listed on Toolsfine