Firemind
IT Operations Engine: AI agents that auto-resolve routine incidents under engineer supervision, with outcome pricing.
Company basics
- HQ
- United Kingdom
- Delivery model
- Hybrid (shared operation)
- Pricing model
- Subscription
Scope
- Industries
- IT Operations
- Regions
- Finland, Germany, United Kingdom
- Languages
- English (site only)
About Firemind
Firemind describes operational AI that runs your IT estate: its IT Operations Engine auto-resolves the routine, routes risk to you and proves every action. It is software supervised by engineers, working through the tools customers already run, such as Datadog, ServiceNow, Okta and Terraform on AWS and Azure. Pricing is a per-host or per-scope subscription described as outcome pricing, with the company accountable for the outcome. Firemind is an AWS Premier Tier partner and an authorised Anthropic reseller on AWS, with offices in the UK, Finland and Germany, and states ISO 27001:2022 certification.
What they do
- End-to-end delivery (you don't operate the tools)Source · checked 2026-10-02Homepage: operational AI that runs your IT estate end to end.
- Human review includedSource · checked 2026-10-02Homepage: software, supervised by engineers; routes risk to you.
- Works inside your existing systemsSource · checked 2026-10-02Homepage: works through Datadog, ServiceNow, Okta, Terraform on AWS and Azure.
Pricing
- Pricing model
- Subscription
- Published starting price
- Not published
- Pricing page
- Not published
Evidence of outcomes
BOutcomes reported by the company or its investors.Homepage self-reports about 90% autonomous incident resolution and 200+ engagements; no named customer opened. An established AWS Premier Tier consultancy, so classed as implementation partner. HQ United Kingdom per homepage; the privacy policy names Firemind Group Oy in Helsinki, Finland.
A: third-party verifiable outcomes · B: outcomes reported by the company or its investors · C: no publicly verifiable outcomes yet. Demos, forecasts and slogans do not count.
FAQ
What is the IT Operations Engine?
A Firemind service in which AI agents monitor, triage and resolve incidents autonomously while engineers stay in control through oversight and guardrails.
How is it priced?
The homepage describes a per-host or per-scope subscription and outcome pricing; no rate card is published.
Which certification does Firemind state?
The homepage and about page state ISO 27001:2022 certification.
Which tools does it work with?
The homepage lists Datadog, ServiceNow, Okta and Terraform on AWS and Azure.
Our read
Editorial view based on public information — not an endorsement.
Capabilities
| Check | Status | Source |
|---|---|---|
| End-to-end delivery (you don't operate the tools) | Confirmed | Source · checked 2026-10-02Homepage: operational AI that runs your IT estate end to end. |
| Human review included | Confirmed | Source · checked 2026-10-02Homepage: software, supervised by engineers; routes risk to you. |
| Signed off by licensed professionals (CPA, attorney…) | Not stated | — |
| Works inside your existing systems | Confirmed | Source · checked 2026-10-02Homepage: works through Datadog, ServiceNow, Okta, Terraform on AWS and Azure. |
| Private / on-prem deployment available | Not stated | — |
| API or data export | Not stated | — |
| Multilingual delivery | Not stated | — |
Commitments
| Check | Status | Source |
|---|---|---|
| Public delivery SLA | Not stated | — |
| Outcome-based pricing | Confirmed | Source · checked 2026-10-02Homepage: outcome pricing; Firemind accountable for the outcome. |
| Refund / satisfaction guarantee | Not stated | — |
| Customer data not used for training | Not stated | — |
| SOC 2 | Not stated | — |
| ISO 27001 | Confirmed | Source · checked 2026-10-02About page: ISO 27001:2022 certified. |
| HIPAA | Not stated | — |
| GDPR | Confirmed | Source · checked 2026-10-02Privacy policy: GDPR and UK GDPR controller/processor statements. |
| Named party responsible for outcomes | Not stated | — |
Funding
Not disclosed
How we check
Every check below links to its source and shows when we checked it. "Not stated" means we found no public statement — it does not mean "no".
Other routes
Use a tool yourself
Get it implemented
Sources
- Company website: https://www.firemind.com/
- ISO 27001: https://www.firemind.com/about/
- GDPR: https://www.firemind.com/privacy-policy/
Change history
- 2026-10-02 · Listed on Toolsfine